Privacy notice

Who we are

This website is run by iGen Properties LLP ("iGen", "we", "us"), Portico Down Town, Seaport–Airport Road, Chittethukara, Kakkanad, Kochi, Kerala, India. We decide how your personal data is used, which makes us the "Data Fiduciary" under India's Digital Personal Data Protection Act, 2023.

Questions about this notice: [email protected] or +91 62827 96060.

What we collect

When you send a form on this website:

• your name and phone or WhatsApp number;
• your email address, if you give it;
• what you need help with, your message, and for a property visit, the property and your preferred day and time;
• the page you sent it from and, if you arrived from a link with campaign tags, those tags;
• an enquiry number and the date and time we received it.

When you contact us on WhatsApp, by phone or by email, we receive what you send us and your number or address.

When you visit the website, our hosting provider (Cloudflare) processes technical information such as your IP address and browser type to deliver the pages and protect the site from abuse. Our forms may use Cloudflare's spam check, which works the same way. We do not use advertising or analytics cookies.

Please don't send identity, bank or property title documents through the website. If we need documents for a service, we'll tell you how to share them securely.

Why we use it

• to reply to your enquiry and talk to you about the service or property you asked about;
• to arrange property visits, inspections and the services you ask for;
• to keep a record of what you asked and what we agreed;
• to meet our legal, tax and accounting obligations.

We don't sell your personal data, and we don't send marketing messages unless you ask for them.

Your consent

By sending a form, you agree that we may use the details in it to contact you about your enquiry. You can withdraw this consent at any time by writing to [email protected]. Withdrawing doesn't affect what we did before, and we may keep records we're required to keep by law.

Who sees it

• Our team, to respond to and handle your request.
• Service providers who store or process data for us: Google (where enquiries and records are kept), Cloudflare (website hosting and form handling), and the customer-management software we use, such as Zoho CRM. They may only use your data to provide their service to us.
• Professionals and partners such as lawyers, chartered accountants, contractors or a property's owner or tenant, only where needed for your request, and with your agreement.
• Authorities, where the law requires it.

Our service providers may store data on servers outside India.

How long we keep it

We keep enquiries for up to three years after our last contact with you, so we can answer follow-up questions, and then delete them. If you become a customer, we keep the records of your service for as long as the law and our agreement with you require.

Your rights

Under the Digital Personal Data Protection Act, 2023, you can ask us to:

• tell you what personal data we hold about you and how we use it;
• correct, complete or update it;
• delete it, unless we must keep it by law;
• stop using it, by withdrawing your consent;
• let someone you nominate exercise these rights for you if you can't.

Write to [email protected] from the phone number or email you used with us, or tell us how we can confirm it's you. We'll reply as soon as we can, and in any case within 30 days.

Complaints

If you're unhappy with how we've handled your data, contact our Grievance Officer, Aswathy S Pillai (Managing Director), at [email protected]. If we don't resolve it, you can complain to the Data Protection Board of India.

Keeping it safe

Only our team can open our enquiry records, and the accounts that hold them are protected with passwords and sign-in checks. No system is perfectly secure, so if we ever learn of a breach that affects you, we'll tell you and the authorities as the law requires.

Children

This website is meant for adults. We don't knowingly collect personal data from anyone under 18.

Changes to this notice

If we change how we use personal data, we'll update this page and the date at the top.